Shipping Policy
Sigil Occult Jewelry operates (https://www.SigilOccultJewelry.com). By placing an order, you agree to the following terms designed to ensure a smooth experience for both parties.
1. General
We strive to maintain accurate stock levels, but discrepancies may occur. If an item is unavailable, we’ll contact you to arrange a restocking wait or a refund.
2. Shipping Costs
Calculated based on weight, dimensions, and destination. Final shipping costs are shown at checkout.
3. Returns
3.1 Change of Mind:
Accepted within 30 days of receipt if items are unused, in original packaging, and resellable.Return shipping is at your expense. Refunds are issued as store credit (excluding shipping costs).
3.2 Warranty Returns:
Valid for claims within 90 days of receipt.Return shipping reimbursed for successful claims. Refunds, store credit, or replacements are available.
4. Delivery Terms
Domestic Transit: 2–7 days.International Transit: 4–22 days.Dispatch Time: Orders ship within 2 business days (Mon–Fri, excluding holidays).Address Changes: Allowed before dispatch.P.O. Boxes & Military Addresses: Shipped via USPS only.Out of Stock Items: Available items ship immediately; backordered items ship separately.
5. Tracking Notifications
A tracking link is sent after dispatch to monitor shipment progress.
6. Damaged Parcels
If a parcel arrives damaged, please reject it if possible and contact us. For delivered parcels, reach out for instructions.
7. Duties & Taxes
Sales Tax: Included in product prices.
Import Duties & Taxes: May apply to international orders upon arrival.
8. Cancellations
Orders can be canceled before shipment. After shipment, refer to the refund policy.
9. Insurance
All parcels are insured against loss or damage during transit.Damaged Parcels: Notify us for a refund or replacement after courier investigation.Lost Parcels: Action is taken upon courier confirmation of loss.
10. Customer Service
For assistance, email us at Xerxes@SigilOccultJewelry.com.