We all have been burned on eBay or Amazon before. Perhaps you were burned in some other seller platform too. What I mean by getting burned is really the concept of how you are treated with 3rd party seller platforms. What I am referring to is customer service.
We rarely get notified by someone who is not completely happy with something they ordered. This happens to everyone, including sellers that are on those 3rd party seller platforms like the ones mentioned earlier, just to name a few.
You get something that is not up to your standards. Perhaps you are disappointed or its broken. Whatever the case may be, you want to return it and that is where things start to get worse for you. The entire experience of having to return something and the seller not being so cooperative. We have all been there. Hell, I will even say that even with the bigger brands that have their own site, sometimes they are not so pleasant to deal with either.
The problem with the 3rd party platforms is that they are filled with alot of inexperienced sellers. It's not that they don't know how to sell their products, it's more than that. It's about being responsible as a business owner. They know the risks involved when it comes to starting a business but the puck doesn't end there. There is thing called customer service and it can be lacking at best with some of them. Other aspects of their business start-up, they might have nailed but customer service is a whole different experience some have yet to master.
I recently got an email from someone who was very apologetic about having to send me an email. It was 50% apology and 50% getting to the point of the email in the first place, in that order. This was not the first email I have received. I always wondered by people feel so bad. It's not something they did wrong. I have put a lot of thought into this for a long time and I finally came to the conclusion that they simply dealt with so many bad sellers online that they've yet to find one that does them justice.
The email started with something along the lines of this: "I got my order today and I am not complaining about what I got. It looks great. I like it BUT..." or somewhere along the email, they go into this "...I don't mean to complain, this is not something against you or your company...". I mean, wow!
This is hard to read. I feel bad for them. This need to lay down their issue so gently and apologetic about it. It's crazy! This is something that only bad experiences have caused them to approach in this manner. If you had to deal with so much bad customer service that when it's time to deal with them again, you start out gently and apologetic.
Now look, this may sound like I am saying, "...come at me, bro!" It's not. I am not saying drop a message and be disrespectful right from the start. Not at all. I am saying, Just let them know that you placed an order and there was issues with it that you hope that they can help resolve it. That's it! No need to apologize. Almost 99% of the time, there are things that happen beyond our control or they were simply unexpected. Nobody should ever need to apologize when you are on the receiving end of a bad experience. NEVER!
Our products are inspected before we ship them out. This in no way guarantees that its fail-proof 100%. It's just a means to avoid potentially bad experiences for the buyers. That is what we do with every order. I am sure most other sellers, big and small do the same. I am also aware that there are sellers that are small and quite immature to handle criticism. Sometimes, these rookie sellers don't have experience in producing a better product. Everything always looks good in pictures until you get your order in the mail, right? I mean, we at Sigil Occult Jewelry, have a very high reputation for putting out some incredible pics of our items and we do our best to delivery on the promise that it looks and holds up as good as it looks.
We are human and we make errors too. I get it. Sometimes you are not happy about your order. Just let us know. We'll understand if you are upset and we will not make it any more painful when you reach out to us. No. need to apologize. We will make you whole again. That is a promise.
I also want to reinstate that it matters where you buy from too. I know that 3rd Party seller platforms are very popular. Supporting us by purchasing on our site will help us MORE than if you purchased on the other platforms we are in. We match their customer service requirements. In fact, you will have a much better experience if you ordered from our site versus theirs. You see, they have policies in place that can also put limits to what we can do to provide a much better outcome. Theirs is not so bad but I can simply say that in some cases, people have had a FASTER experience to say the least. You will rarely need to wait 24 hrs or more to get a response from us. We also do MORE in unique cases. It all depends on the situation, naturally.
Something to think about when you place your future orders with us. Feel free to email us any time or comment on our social media. We always look forward to hearing your opinions and comments on matters like this.
~ Xerxes
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